Customer Service Specialist

Job Description:

Tata Digital is seeking a part-time Customer Service Specialist to join our team in Delhi, India. The ideal candidate will have at least 1 year of experience in customer service and possess a strong passion for providing top-notch service to our customers. As a Customer Service Specialist, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues with a focus on customer satisfaction - Provide product information and recommendations to customers - Process orders, returns, and exchanges - Collaborate with other teams to ensure a seamless customer experience - Maintain accurate customer records and documentation - Stay up-to-date on product knowledge and industry trends

Requirements: - High school diploma or equivalent - 1+ years of experience in customer service - Independent and energetic personality traits - Strong communication and interpersonal skills - Ability to think innovatively and problem-solve effectively - Proficiency in Microsoft Office and customer service software - Must be able to work evenings and weekends as needed

Benefits: - Company transportation - Gym membership - Visa sponsorship

Working Environment: At Tata Digital, we believe in aligning work with a greater purpose, contributing to a meaningful mission. As a Customer Service Specialist, you will have the opportunity to make a real difference in the lives of our customers and contribute to our company's success.

Equal Opportunity Statement: Tata Digital is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.