Customer Success Assistant

Job Description:

Larsen & Toubro is seeking a dedicated and hardworking Customer Success Assistant to join our team in Chennai, Tamil Nadu on a part-time basis. As an Associate level role, the ideal candidate will have at least 4 years of experience in a similar position. In this role, you will be responsible for assisting the Customer Success team in ensuring client satisfaction and retention.

Responsibilities: - Collaborate with the Customer Success team to develop and implement strategies to drive customer success. - Communicate with clients to understand their needs, resolve issues, and provide solutions. - Assist in organizing and conducting client meetings and presentations. - Monitor customer accounts, track progress, and report on key metrics. - Coordinate with internal teams to ensure timely and effective resolution of customer inquiries and concerns. - Provide support in the onboarding process for new clients.

Requirements: - 4 years of experience in a customer-facing role. - Strong planning and presentation skills. - Excellent communication and interpersonal abilities. - Ability to work independently and as part of a team. - Proficient in Microsoft Office Suite and CRM software. - Bachelor's degree in Business Administration or related field preferred.

Benefits: - Paid sick leave - Company transportation - Remote work flexibility

Working Environment: At Larsen & Toubro, we provide opportunities for unlimited personal and professional growth. We foster a collaborative and inclusive work environment where employees are encouraged to learn, grow, and succeed.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Larsen & Toubro is an equal opportunity employer and is committed to creating an inclusive workplace where all employees are treated with dignity and respect. We celebrate diversity and are dedicated to providing equal opportunities for all individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.