Customer Success Assistant

Job Description:

We are looking for a dedicated and enthusiastic Customer Success Assistant to join our team at Faasos in Kolkata, West Bengal, IN. As a part-time Associate Level role, the Customer Success Assistant will be responsible for supporting our customers and ensuring their satisfaction with our products and services.

Responsibilities: - Respond to customer inquiries and provide assistance in a timely and professional manner - Handle customer complaints and resolve issues to ensure a positive customer experience - Maintain accurate records of customer interactions and transactions - Collaborate with the sales and marketing teams to provide feedback and insights from customer interactions - Assist in conducting customer surveys and analyzing customer feedback to improve our products and services - Work closely with the operations team to ensure timely delivery of orders and address any logistical issues - Identify opportunities to upsell or cross-sell additional products or services to customers - Maintain a positive and professional attitude when interacting with customers and colleagues

Requirements: - 2 years of experience in a customer service or customer success role - Resourceful and adaptable personality traits - Strong leadership and persuasion skills - Excellent communication and interpersonal skills - Ability to multi-task and prioritize tasks effectively - Proficient in Microsoft Office and CRM software - Bachelor's degree in Business Administration or a related field

Benefits: - Remote work flexibility - Free accommodation for out-of-town employees - Profit sharing opportunities - Opportunities for professional development and growth within the company

Working Environment: At Faasos, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We encourage creativity, innovation, and collaboration among our team members to drive success and achieve our goals.

Equal Opportunity Statement: Faasos is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-06-29

If you meet the requirements and are passionate about providing excellent customer service, we invite you to apply for the Customer Success Assistant position at Faasos. Join us in revolutionizing the food delivery industry and making a positive impact on our customers' lives.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.