Customer Success Associate

Job Description:

Razorpay, a leading fintech company based in Mumbai, Maharashtra, is seeking a part-time Customer Success Associate to join our dynamic team. As an Associate Level position, we are looking for a candidate with at least 4 years of experience in customer service or a related field.

Responsibilities: 1. Develop and maintain strong relationships with customers to ensure overall customer satisfaction and retention. 2. Provide prompt and efficient resolution to customer inquiries or issues through various communication channels. 3. Identify opportunities for upselling or cross-selling additional products or services to customers. 4. Collaborate with cross-functional teams to address customer needs and ensure a seamless customer experience. 5. Analyze customer data and feedback to identify trends and opportunities for improvement. 6. Conduct product demonstrations and training sessions for customers to maximize product usage and adoption. 7. Assist in the onboarding process for new customers and provide ongoing support as needed. 8. Monitor customer accounts to identify any potential risks or issues and proactively address them.

Requirements: 1. Resourceful and passionate individual with a strong customer service orientation. 2. Excellent presentation skills and the ability to communicate effectively with customers at all levels. 3. High emotional intelligence and the ability to empathize with customers to provide personalized support. 4. Minimum of 4 years of experience in customer service or a related field. 5. Knowledge of CRM software and other relevant tools for customer success management.

Benefits: 1. Life insurance coverage 2. Disability insurance 3. Paid sick leave

Working Environment: At Razorpay, we cultivate leaders who foster inclusivity and mentorship. Our team is committed to creating a supportive and collaborative work environment where every employee can thrive and grow professionally.

Equal Opportunity Statement: Razorpay is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-05

Join us at Razorpay and be part of a team that is revolutionizing the fintech industry with innovative solutions and exceptional customer service. Apply now to become our next Customer Success Associate!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.