Remote Customer Success Associate

Job Description:

Zoomcar is seeking a dedicated and experienced Remote Customer Success Associate to join our team in Kolkata, West Bengal. As a part-time Associate Level position, the Remote Customer Success Associate will be responsible for providing outstanding customer service to Zoomcar clients. This role is ideal for individuals who are hardworking, independent, and possess exceptional problem-solving and communication skills.

Responsibilities: - Communicate with customers via phone, email, and chat to address any inquiries or issues they may have - Assist customers with booking and canceling reservations, resolving payment discrepancies, and addressing any other concerns - Work closely with the operations team to ensure a seamless customer experience - Proactively reach out to customers to gather feedback and improve overall satisfaction - Maintain accurate records of customer interactions and transactions - Stay up-to-date on Zoomcar products and services to provide accurate and timely information to customers

Requirements: - Minimum of 4 years of experience in a customer service or related role - Excellent written and verbal communication skills - Strong problem-solving abilities and attention to detail - Ability to work independently and prioritize tasks effectively - Proficiency in using customer service software and tools - A genuine passion for helping others and providing top-notch customer service

Benefits: - Profit sharing opportunities - Visa sponsorship for eligible candidates - Ongoing training and professional development opportunities

Working Environment: At Zoomcar, we strive to create a harmonious workplace where collaboration and respect are at the forefront. Our team values diversity and inclusivity, and we encourage individuals from all backgrounds to apply.

Equal Opportunity Statement: Zoomcar is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Apply now to join our team and be a part of our mission to revolutionize the way people travel.

Deadline to apply: July 12, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.