Customer Success Associate - Work from home

Job Description:

Tata Consultancy Services is seeking a dedicated and reliable Customer Success Associate to join our team on a part-time basis. This position will allow you to work from the comfort of your own home while supporting our customers in Chennai, Tamil Nadu, IN.

As a Customer Success Associate, your responsibilities will include: 1. Providing exceptional customer service via phone, email, and chat channels. 2. Troubleshooting customer issues and providing creative solutions to ensure customer satisfaction. 3. Building strong relationships with customers to understand their needs and preferences. 4. Collaborating with internal teams to address customer inquiries and escalations. 5. Analyzing customer feedback to continuously improve our products and services. 6. Meeting and exceeding customer retention and satisfaction goals.

Requirements: 1. Minimum of 2 years of experience in a customer-facing role. 2. Excellent communication skills and the ability to empathize with customers. 3. Strong problem-solving skills and a creative mindset. 4. Ability to work independently and collaboratively within a remote team. 5. Proficiency in Microsoft Office and CRM software. 6. Bachelor's degree in a relevant field is preferred.

Personality Traits: 1. Dedicated - committed to providing excellent service to our customers. 2. Reliable - can be trusted to meet deadlines and deliver on promises.

Soft Skills: 1. Problem-solving - able to think critically and find solutions to complex issues. 2. Creativity - can think outside the box to deliver innovative solutions to customers.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Company transportation for on-site meetings or events. 3. Joining bonus for new hires.

Working Environment: At Tata Consultancy Services, we prioritize employee well-being through health and wellness initiatives. We strive to create a positive and inclusive work environment where all employees can thrive.

Equal Opportunity Statement: Tata Consultancy Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to Apply: 2024-06-29

If you meet the requirements and are looking for a flexible work-from-home opportunity with a reputable company, we encourage you to apply for the position of Customer Success Associate at Tata Consultancy Services.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.