Customer Success Manager

Job Description:

We are currently seeking a talented and experienced Customer Success Manager to join our team at Larsen & Toubro in Kolkata, West Bengal. As a part-time position at a mid-to-senior level, the ideal candidate will have at least 8 years of experience in customer success or related roles.

Responsibilities: - Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services - Serve as the main point of contact for customers, addressing their needs and concerns in a timely and efficient manner - Provide training and support to customers to help them maximize the value they receive from our offerings - Develop and implement strategies to increase customer engagement and retention - Collaborate with sales, marketing, and product development teams to identify opportunities for growth and improvement - Analyze customer data and feedback to identify trends and areas for improvement - Drive customer advocacy and help promote positive customer experiences

Requirements: - Passionate about delivering excellent customer service and exceeding customer expectations - Confident in your ability to build and maintain strong relationships with customers - Demonstrated decision-making skills and the ability to collaborate with others effectively - Excellent communication and problem-solving skills - Previous experience in a customer success or related role - Bachelor's degree in a relevant field (preferred)

Benefits: - Relocation allowance for eligible candidates - Joining bonus for new hires - Medical coverage for employees and their families

Working Environment: At Larsen & Toubro, we have a strong focus on exceeding customer expectations and delivering delight in everything we do. Our team is driven by a passion for customer success and a commitment to continuous improvement.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Larsen & Toubro is an equal opportunity employer and we value diversity in our workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.