Customer Success Officer

Job Description:

We are seeking a motivated and customer-centric individual to join our team as a Customer Success Officer at Blinkit in Chennai, Tamil Nadu. As a Customer Success Officer, you will be responsible for ensuring our customers have a positive experience with our products and services. This role is part-time and entry-level, making it an excellent opportunity for individuals looking to start their career in customer success.

Responsibilities: - Act as the primary point of contact for customers, addressing any questions, concerns, or issues they may have - Develop and maintain strong relationships with customers to ensure their satisfaction and retention - Provide product demonstrations and training to customers both in person and virtually - Collaborate with the sales and marketing teams to identify opportunities for upselling and cross-selling to customers - Collect and analyze customer feedback to continuously improve our products and services - Monitor customer usage data to proactively identify and address any potential issues - Assist with onboarding new customers and ensuring a smooth transition to our platform

Requirements: - No prior experience required, but a strong willingness to learn and grow in a customer success role - Adaptable and resourceful personality traits are essential for this role - Strong soft skills in adaptability and cooperation - Excellent communication skills, both verbal and written - Ability to work independently and as part of a team - Bachelor's degree in business, marketing, or a related field is preferred

Benefits: - Gym membership - Remote work flexibility - Paid Time Off (PTO)

Working Environment: At Blinkit, we empower our employees to take ownership and make impactful decisions. We foster a collaborative and inclusive work environment where everyone's ideas are valued and respected.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Blinkit is an equal opportunity employer and we value diversity in our workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.