Customer Success Officer

Job Description:

upGrad is seeking a part-time Customer Success Officer to join our team in Bangalore, Karnataka, IN. As a Customer Success Officer, you will be responsible for ensuring the satisfaction and success of our customers by building strong relationships and providing exceptional service.

Responsibilities: 1. Act as the primary point of contact for customers, addressing any questions or concerns they may have. 2. Proactively reach out to customers to ensure they are achieving their desired outcomes and provide guidance to help them succeed. 3. Collaborate with cross-functional teams to resolve customer issues and deliver solutions in a timely manner. 4. Identify opportunities for upselling or cross-selling additional products or services to customers. 5. Analyze customer data and feedback to identify trends and areas for improvement. 6. Develop and maintain strong customer relationships to promote loyalty and retention. 7. Provide regular updates and reports on customer success metrics to management.

Requirements: 1. 1 year of experience in a customer-facing role. 2. Hardworking and resilient personality traits. 3. Strong decision-making and innovation skills. 4. Excellent communication and interpersonal skills. 5. Ability to multitask and prioritize tasks effectively. 6. Bachelor's degree in business, marketing, or a related field preferred.

Benefits: 1. Free food provided. 2. Employee discounts on company products and services. 3. Company transportation available for commute.

Working Environment: At upGrad, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in equal opportunities for all employees and provide a supportive and collaborative work environment.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: upGrad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.