Customer Success Officer - Work from home

Job Description:

Tata Steel, a reputable and global company, is seeking a Customer Success Officer to work remotely from Chennai, Tamil Nadu. This part-time position at the Associate Level requires a minimum of 2 years of experience in customer success or a related field.

Responsibilities: - Build and maintain strong relationships with customers, ensuring their needs are met and issues are resolved promptly. - Serve as the primary point of contact for assigned customers, providing guidance and support as needed. - Collaborate with internal teams to ensure seamless delivery of products and services to customers. - Proactively identify opportunities to upsell or cross-sell additional products or services to customers. - Monitor and analyze customer data to identify trends and areas for improvement. - Conduct regular check-ins with customers to gather feedback and address any concerns they may have. - Provide training and onboarding assistance to new customers to ensure a smooth transition. - Participate in team meetings and contribute to the development of customer success strategies.

Requirements: - Energetic and reliable personality traits. - Strong cooperation and communication skills. - Visa sponsorship, gym membership, and relocation allowance provided as benefits. - Uphold the highest standards of ethical conduct and integrity in a remote working environment.

Equal Opportunity Statement: Tata Steel is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other characteristic protected by law.

Deadline to apply: June 12, 2024

If you meet the requirements and are excited about the opportunity to join Tata Steel as a Customer Success Officer, we encourage you to apply by the deadline. We look forward to reviewing your application and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.