Customer Success Officer - Work from home

Job Description:

Zoho Corporation is seeking a passionate and hardworking Customer Success Officer to join our team on a part-time basis. This is a work-from-home position based in Delhi, India. As an Entry Level position, we are looking for candidates with at least 1 year of experience in a customer-facing role.

Responsibilities: 1. Build strong relationships with customers to ensure their success with our products and services. 2. Proactively reach out to customers to offer assistance, training, and support. 3. Collaborate with cross-functional teams to drive customer satisfaction and retention. 4. Analyze customer data to identify trends and provide recommendations for improvement. 5. Manage customer accounts and track key metrics to measure success. 6. Assist in the onboarding process for new customers to ensure a smooth transition. 7. Provide feedback to the product development team based on customer needs and preferences. 8. Represent the voice of the customer within the organization to drive product enhancements.

Requirements: 1. 1 year of experience in a customer-facing role. 2. Excellent communication skills, both written and verbal. 3. Strong attention to detail and project management skills. 4. Ability to work independently and prioritize tasks effectively. 5. Passion for providing exceptional customer service.

Personality Traits: 1. Hardworking 2. Passionate

Soft Skills: 1. Attention to detail 2. Project management

Benefits: - Travel & spending expenses - Relocation allowance - Remote work flexibility

Working Environment: At Zoho Corporation, we strive to spark creativity and motivation in an environment that inspires greatness. We value collaboration, innovation, and a positive work culture.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Zoho Corporation is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We value all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.