Customer Success Representative

Job Description:

Myntra is seeking a detail-oriented and customer-focused Customer Success Representative to join our team in Mumbai, Maharashtra. As a part-time Associate Level role, the Customer Success Representative will play a crucial role in ensuring customer satisfaction and retention.

Responsibilities: 1. Communicate with customers via phone, email, and chat to address any inquiries or issues in a timely and professional manner. 2. Proactively reach out to customers to ensure their needs are being met and provide assistance as needed. 3. Collaborate with internal teams to resolve customer concerns and escalate issues as necessary. 4. Document customer interactions and feedback to track trends and identify areas for improvement. 5. Assist in developing and implementing strategies to improve customer satisfaction and retention. 6. Stay informed about company products and services to effectively assist customers with their needs.

Requirements: 1. Bachelor's degree or equivalent work experience. 2. Minimum of 3 years of experience in a customer-facing role. 3. Resilient and independent personality traits. 4. Strong problem-solving skills and a drive for innovation. 5. Excellent communication and interpersonal skills. 6. Ability to work effectively in a fast-paced environment. 7. Proficiency in Microsoft Office and CRM software. 8. Must be located in Mumbai, Maharashtra.

Benefits: - Company equipment provided - Disability insurance coverage - Joining Bonus for new hires

Working Environment: At Myntra, we encourage calculated risk-taking to drive innovation and progress. Our dynamic and collaborative work environment will provide opportunities for personal and professional growth.

Equal Opportunity Statement: Myntra is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected category. All qualified candidates are encouraged to apply.

Deadline to Apply: May 29, 2024

If you meet the requirements and are interested in joining our team as a Customer Success Representative, please submit your application by the deadline. We look forward to reviewing your qualifications and potentially welcoming you to the Myntra family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.