Customer Success Representative

Job Description:

WhiteHat Jr is seeking a part-time Customer Success Representative to join our team in Kolkata, West Bengal. As an Associate level position, the ideal candidate will have at least 3 years of experience in customer service or a related field.

Responsibilities: 1. Manage a portfolio of customer accounts to ensure satisfaction and retention 2. Proactively reach out to customers to address any issues or concerns they may have 3. Collaborate with internal teams to escalate and resolve customer issues in a timely manner 4. Provide product education and training to customers to maximize their usage and satisfaction 5. Monitor and analyze customer data to identify trends and opportunities for improvement 6. Act as a liaison between customers and the rest of the company to ensure a seamless experience

Requirements: 1. Driven and dedicated individual who is passionate about customer success 2. Strong negotiation and cooperation skills to effectively communicate with customers and internal teams 3. Excellent written and verbal communication skills 4. Ability to multitask and prioritize in a fast-paced environment 5. Proficiency in Microsoft Office and CRM software 6. Bachelor's degree in Business Administration or a related field is preferred

Benefits: 1. Gym membership to promote employee wellness 2. Paid Time Off (PTO) to encourage work-life balance 3. Paid sick leave for when you need to take care of yourself

Working Environment: At WhiteHat Jr, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration to drive success for our customers and our company.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: WhiteHat Jr is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.