Remote Customer Success Representative

Job description:

We are looking for a dedicated and motivated Remote Customer Success Representative to join our team at Cult.fit. As a part-time entry-level position based in Chennai, Tamil Nadu, IN, you will be responsible for ensuring our customers have a seamless and positive experience with our products and services.

Responsibilities: - Communicate with customers via email, phone, and chat to address any questions or concerns they may have - Provide product recommendations and guidance to customers based on their needs - Assist in resolving any customer complaints or issues in a timely and professional manner - Collaborate with other team members to improve customer satisfaction and retention rates - Collect and analyze customer feedback to identify trends and areas for improvement - Stay up-to-date on product knowledge and industry trends to better serve our customers

Requirements: - At least 1 year of experience in customer service or a related field - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Leadership and people management skills - Strong problem-solving abilities - Proficiency in Microsoft Office and other relevant software - High school diploma or equivalent

Personality traits: dedicated, motivated

Soft skills: leadership, people management

Benefits: - Joining Bonus - Employee discounts - Travel opportunities

Working environment: At Cult.fit, we promote equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where everyone has the opportunity to succeed.

Deadline to apply: 2024-06-29

Equal opportunity statement: Cult.fit is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, or religion.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.