Customer Success Representative

Job Description:

FirstCry, a leading retail company specializing in baby and kids products, is seeking a part-time Customer Success Representative to join our team in Mumbai, Maharashtra. As an Associate level position, the ideal candidate will have at least 3 years of experience in customer service and a strong work ethic.

Responsibilities: - Serve as the primary point of contact for customers, addressing all inquiries, concerns, and feedback in a timely and professional manner - Build and maintain strong relationships with customers to ensure high satisfaction and retention rates - Provide product information and recommendations to customers based on their needs and preferences - Collaborate with other teams within the company to resolve customer issues and improve overall customer experience - Monitor customer accounts and proactively reach out to address any potential issues before they escalate - Collect and analyze customer feedback to identify trends and opportunities for improvement - Meet and exceed performance metrics, including response times and customer satisfaction scores

Requirements: - 3+ years of experience in customer service or a related field - Hardworking and resilient attitude, able to handle challenging situations with grace - Excellent persuasion skills and the ability to lead customers to solutions effectively - Strong written and verbal communication skills - Proficient in using customer service software and tools - Ability to work independently and as part of a team - Bachelor's degree in Business Administration or a related field (preferred)

Benefits: - Company transportation for part-time employees - Paid overtime opportunities - Company-provided equipment for work-from-home positions - Opportunities for growth and advancement within the company

Working Environment: At FirstCry, we strive to create a culture that embraces change and responds resiliently to challenges. We value teamwork, diversity, and innovation, and we are committed to providing a supportive and inclusive work environment for all employees.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: FirstCry is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to building a diverse and inclusive workforce and welcome applicants from all backgrounds.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.