Customer Success Representative - Work from home

Job Description:

Livspace is looking for a remote Customer Success Representative based in Delhi, India. As a part-time Entry Level position, the Customer Success Representative will play a crucial role in ensuring customer satisfaction and retention. This position requires 0 years of prior experience, making it an excellent opportunity for those looking to kickstart their career in customer service.

Responsibilities: 1. Build and maintain strong relationships with customers through active communication and problem-solving. 2. Manage customer inquiries and provide timely and accurate responses via phone, email, and chat. 3. Collaborate with cross-functional teams to resolve customer issues and escalate complex problems as needed. 4. Proactively identify opportunities to enhance the customer experience and drive customer success initiatives. 5. Collect customer feedback and advocate for improvements in products and services. 6. Meet or exceed customer satisfaction and retention goals set by the company.

Requirements: 1. Motivated and dedicated to providing exceptional customer service. 2. Strong people management skills with the ability to build rapport with customers. 3. Excellent cooperation and teamwork skills to collaborate effectively with internal teams. 4. Comfortable working remotely and independently. 5. Proficient in using customer service software and tools. 6. Excellent written and verbal communication skills in English.

Personality Traits: 1. Motivated 2. Dedicated

Soft Skills: 1. People management 2. Cooperation

Benefits: 1. Paid Time Off (PTO) 2. Paid sick leave 3. Vision insurance

Working Environment: At Livspace, we recognize and reward employees based on performance and merit. We provide a supportive and inclusive work environment where team members can thrive and grow in their careers.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Livspace is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.