Customer Success Specialist

Job Description:

We are seeking a skilled and experienced Customer Success Specialist to join our team at Cleartrip in Chennai, Tamil Nadu. As a Customer Success Specialist, you will be responsible for ensuring customer satisfaction and retention through proactive engagement and problem-solving. This part-time role requires an Associate Level seniority with at least 4 years of relevant experience.

Responsibilities: - Build and maintain strong relationships with customers to ensure their success - Proactively reach out to customers to provide support, gather feedback, and offer solutions - Identify opportunities for upselling and cross-selling of products or services - Collaborate with internal teams to address customer needs and resolve issues - Analyze customer data and metrics to drive continuous improvement in customer satisfaction - Develop and implement strategies to increase customer retention and loyalty - Provide regular reports and updates on customer success metrics to management

Requirements: - Bachelor's degree in business, marketing, or a related field - 4+ years of experience in customer success, account management, or a similar role - Independent and dedicated personality traits - Strong critical thinking and innovation skills - Excellent communication and interpersonal skills - Proficient in CRM software and Microsoft Office Suite - Ability to multitask and prioritize in a fast-paced environment

Benefits: - Gym membership - Travel opportunities - Employee discounts

Working Environment: At Cleartrip, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is passionate about delivering exceptional customer experiences and working together to achieve our goals.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Cleartrip is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.