Customer Success Specialist

Job Description:

Shaadi.com, a leading matrimonial service provider, is seeking a Customer Success Specialist to join our team in Bangalore, Karnataka, IN. This part-time Associate Level position requires a minimum of 3 years of experience in customer service or related fields.

Responsibilities: - Engage with customers via phone, email, and chat to provide personalized support and guidance - Proactively reach out to customers to ensure satisfaction and address any concerns - Develop and maintain a deep understanding of our products and services to effectively assist customers - Collaborate with internal teams to resolve customer issues and improve overall customer experience - Identify opportunities to upsell and cross-sell products to existing customers - Collect and analyze customer feedback to drive product improvements and enhance customer satisfaction - Maintain accurate records of customer interactions and transactions - Contribute to the development and implementation of customer success strategies

Requirements: - Energetic and reliable individual with a passion for delivering exceptional customer service - Strong communication skills and the ability to build rapport with customers - Strategic planning and problem-solving skills - Experience in people management or leadership roles preferred - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Training & professional development opportunities to enhance skills and knowledge - Paid sick leave to support a healthy work-life balance - Disability insurance coverage for financial protection in case of unforeseen circumstances - Recognize and reward based on performance and merit in a supportive working environment

Equal Opportunity Statement: Shaadi.com is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-18

If you meet the above requirements and are interested in joining our dynamic team as a Customer Success Specialist, we encourage you to apply before the deadline. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.