Customer Success Specialist

Job Description:

Xiaomi India is seeking a part-time Customer Success Specialist to join our team in Chennai, Tamil Nadu. As an Associate Level position, the successful candidate should have a minimum of 4 years of experience in a customer-facing role. We are looking for a passionate and independent individual who possesses strong persuasion skills and adaptability to thrive in a dynamic environment.

Responsibilities: - Manage customer inquiries and provide timely and accurate responses via phone, email, and chat - Proactively reach out to customers to ensure their needs are met and identify opportunities for upselling or cross-selling - Collaborate with cross-functional teams to resolve customer issues and provide feedback on product improvements - Create and maintain customer accounts, update information, and track customer interactions in the CRM system - Monitor customer satisfaction levels and identify trends to improve overall customer success - Conduct customer training sessions and product demonstrations as needed

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 4+ years of experience in customer service or sales - Strong communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in CRM software and Microsoft Office Suite - Passion for technology and gadgets

Benefits: - Medical coverage - Company equipment provided - Employee discounts on Xiaomi products

Working Environment: At Xiaomi India, we have a strong focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing the best possible service and ensuring customer satisfaction is our top priority.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Xiaomi India is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.