Customer Support Assistant

Job Description:

We are looking for a dynamic and enthusiastic Customer Support Assistant to join our team at Blinkit in Delhi, IN. As a Customer Support Assistant, you will be responsible for providing excellent customer service to our clients and assisting them with any inquiries or issues they may have. You will play a crucial role in ensuring customer satisfaction and building long-lasting relationships with our clients.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints effectively and efficiently - Provide product information and guidance to customers - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to ensure seamless customer experience - Identify opportunities to upsell or cross-sell products and services to customers - Stay up-to-date on product knowledge and industry trends - Assist in creating and updating customer support documentation

Requirements: - High school diploma or equivalent - Strong communication skills, both written and verbal - Excellent problem-solving skills - Ability to work well under pressure and prioritize tasks - Energetic and resilient personality - Creativity and analytical thinking - Ability to work independently and as part of a team - Basic computer skills and familiarity with customer support software - No prior experience required, training will be provided

Benefits: - Company equipment provided - Training and professional development opportunities - Dental insurance coverage

Working Environment: At Blinkit, our working environment is one where technology is harnessed to drive innovation and efficiency. We believe in fostering a positive and collaborative work culture where employees are encouraged to think creatively and continuously improve our customer support processes.

Equal Opportunity Statement: Blinkit is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. We strive to create a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: 2024-05-01

Don't miss out on this exciting opportunity to kickstart your career in customer support at Blinkit! Apply now and join our team of dedicated professionals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.