Customer Support Assistant

Job Description:

Tata Consultancy Services is seeking a Customer Support Assistant to join our team in Chennai, Tamil Nadu, IN. This is a part-time, entry-level position with zero years of experience required. The ideal candidate will be independent, resourceful, and possess strong project management and planning skills.

Responsibilities: 1. Assist customers with inquiries, issues, and escalations via phone, email, and chat. 2. Provide timely and accurate information to customers regarding products and services. 3. Collaborate with cross-functional teams to resolve customer issues efficiently. 4. Maintain detailed records of customer interactions and transactions. 5. Contribute to the development of customer support processes and procedures. 6. Stay up-to-date on product knowledge and industry trends to better serve customers. 7. Assist in analyzing customer feedback and identifying areas for improvement.

Requirements: 1. Strong communication skills, both written and verbal. 2. Ability to multitask and prioritize in a fast-paced environment. 3. Knowledge of project management principles. 4. Proficiency in Microsoft Office Suite. 5. Bachelor's degree in a relevant field preferred.

Benefits: 1. Travel and spending expenses covered. 2. Retirement plan options. 3. Vision insurance coverage.

Working Environment: At Tata Consultancy Services, you will thrive in a high-energy workplace focused on delivering impactful results. Our team is dedicated to achieving success through collaboration, innovation, and a commitment to customer satisfaction.

Deadline to Apply: Interested candidates should apply by May 28, 2024.

Equal Opportunity Statement: Tata Consultancy Services is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, religion, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where all employees can succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.