Remote Customer Support Assistant

Job Description:

Snapdeal is seeking a Remote Customer Support Assistant to join our dynamic team in Chennai, Tamil Nadu, IN. This part-time entry-level position is ideal for individuals with at least 1 year of experience in customer support.

Responsibilities: - Provide customer support via phone, email, and chat to resolve issues and answer queries. - Assist customers with order tracking, product inquiries, and account management. - Analyze customer feedback and identify areas for improvement. - Manage customer complaints and provide appropriate solutions. - Collaborate with internal teams to ensure customer satisfaction.

Requirements: - Passionate about providing excellent customer service. - Independent worker who can effectively prioritize tasks. - Strong analytical skills and ability to solve problems. - Experience in people management is a plus.

Benefits: - Travel opportunities to attend training sessions and conferences. - Profit sharing opportunities based on performance. - Dental insurance coverage for all employees.

Working Environment: Snapdeal strives to cultivate a sense of ownership and responsibility at every level of the organization. As a Remote Customer Support Assistant, you will be empowered to make decisions and contribute to the success of the company.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Snapdeal is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.