Customer Support Assistant

Job Description:

BYJU'S is seeking a highly motivated and energetic Customer Support Assistant to join our team in Chennai, Tamil Nadu. As a Customer Support Assistant, you will be responsible for providing exceptional customer service and support to our clients through various communication channels including phone, email, and live chat.

Responsibilities: - Responding to customer inquiries and providing information about our products and services - Resolving customer complaints and issues in a professional and timely manner - Processing orders, refunds, and exchanges - Maintaining accurate records of customer interactions and transactions - Collaborating with other departments to ensure customer satisfaction - Assisting with administrative tasks as needed

Requirements: - Minimum of 4 years of relevant customer service experience - Energetic and adaptable personality traits - Strong leadership and negotiation skills - Excellent communication and problem-solving abilities - Ability to work effectively in a fast-paced environment - Proficiency in MS Office and CRM software - High school diploma or equivalent

Benefits: - Paid sick leave - Remote work flexibility - Disability insurance - Recognize and reward based on performance and merit

Equal Opportunity Statement: BYJU'S is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.