Remote Customer Support Assistant

Job Description:

We are seeking a Remote Customer Support Assistant to join our team at Bharat Heavy Electricals Limited. This is a part-time entry-level position based in Kolkata, West Bengal, IN. The ideal candidate will be independent, energetic, and possess excellent research and emotional intelligence skills.

Responsibilities: - Provide efficient and friendly customer support via email, phone, and chat - Assist customers with product inquiries, technical issues, and order processing - Handle customer complaints and ensure timely resolution - Conduct market research to identify customer needs and trends - Collaborate with the sales team to drive revenue and customer satisfaction - Maintain accurate records of customer interactions and transactions - Communicate with other departments to ensure a seamless customer experience

Requirements: - 1 year of experience in customer service or a related field - Strong communication skills and ability to work independently - Excellent research skills to quickly address customer inquiries - Emotional intelligence to effectively handle challenging situations - Proficiency in Microsoft Office and customer support software - Ability to adapt to a fast-paced and dynamic work environment

Benefits: - Free accommodation for remote work - Travel opportunities to meet customers and attend industry events - Paid Time Off (PTO) for vacation and personal days - Opportunity for career growth and professional development

Working Environment: The Remote Customer Support Assistant will thrive in an energetic and rapidly evolving work setting. You will have the opportunity to work with a diverse team of professionals and contribute to the success of our customers and the company.

Equal Opportunity Statement: Bharat Heavy Electricals Limited is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.