Remote Customer Support Associate

Job Description:

Toppr, a leading education technology company, is seeking a Remote Customer Support Associate to join our dynamic team in Delhi, India. As a part-time Associate Level position, the Remote Customer Support Associate will be responsible for providing excellent customer service to our clients through various communication channels.

Responsibilities: 1. Responding to customer inquiries promptly and professionally via phone, email, and chat. 2. Resolving customer issues and complaints in a timely manner. 3. Providing product information and assisting customers with navigating our platform. 4. Collaborating with other team members to improve customer experience and processes. 5. Updating customer information in the database and maintaining accurate records. 6. Participating in ongoing training and professional development to stay up-to-date on company products and procedures. 7. Adhering to company policies and procedures to ensure customer satisfaction.

Requirements: 1. Minimum of 4 years of customer service experience. 2. Independent and adaptable personality traits. 3. Strong time management and attention to detail skills. 4. Excellent communication and interpersonal skills. 5. Proficiency in using customer service software and tools. 6. Ability to work remotely and independently with minimal supervision. 7. Bachelor's degree in a related field is preferred.

Benefits: 1. Comprehensive training and professional development opportunities. 2. Free accommodation for remote work. 3. Dental insurance coverage. 4. Competitive compensation package.

Working Environment: At Toppr, we embrace diversity and create an inclusive culture that values and respects all perspectives. We encourage collaboration, innovation, and a positive work environment where every team member's voice is heard and valued.

Equal Opportunity Statement: Toppr is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 3, 2024

If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for the Remote Customer Support Associate position at Toppr in Delhi, India. Join us in revolutionizing education and making a positive impact on students' lives around the world.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.