Remote Customer Support Associate

Job Description:

Razorpay is seeking a Remote Customer Support Associate to join our growing team in Kolkata, West Bengal, India. As a part-time entry-level position, this role is perfect for individuals looking to gain valuable experience in the fintech industry.

Responsibilities: 1. Provide exceptional customer support through various channels such as phone, email, and chat. 2. Resolve customer inquiries in a timely and efficient manner, ensuring customer satisfaction. 3. Assist customers with account setup, payment processing, and any technical issues they may encounter. 4. Collaborate with team members to improve processes and systems to enhance customer experience. 5. Keep accurate records of customer interactions and transactions.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both written and verbal. 3. Ability to work independently and solve problems creatively. 4. Resilient and reliable personality traits to handle challenging situations with customers. 5. Strong innovation and persuasion skills to effectively assist customers.

Benefits: 1. Medical coverage. 2. Paid Time Off (PTO). 3. Dental insurance.

Working Environment: At Razorpay, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and inclusive working environment where employees can grow and develop their skills.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Razorpay is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.