Customer Support Associate

Job Description:

Zerodha, a leading financial services company, is seeking a dedicated and motivated Customer Support Associate to join their team in Chennai, Tamil Nadu. As an Associate Level role, the ideal candidate will have at least 2 years of experience in customer support roles.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner - Provide accurate information and solutions to customers' concerns and inquiries - Assist customers with account setup, trading platform navigation, and other related queries - Maintain a high level of customer satisfaction by going above and beyond to meet their needs - Collaborate with other team members to resolve complex customer issues - Document and report customer feedback to the appropriate departments

Requirements: - 2+ years of experience in customer support roles - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to adapt to changing priorities and work in a fast-paced environment - Presentation skills to effectively communicate with customers - Ability to work independently and as part of a team

Personality Traits: - Dedication to providing exceptional customer service - Motivated to exceed customer expectations

Soft Skills: - Adaptability to changing customer needs and priorities - Strong presentation skills to effectively communicate with customers

Benefits: - Free food provided during work hours - Joining bonus for new hires - Training and professional development opportunities to enhance skills and knowledge

Working Environment: At Zerodha, we nurture an entrepreneurial atmosphere, even within an established organization. You will have the opportunity to contribute to innovative solutions and make a real impact on the company's success.

Equal Opportunity Statement: Zerodha is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

If you are a dedicated and motivated individual with a passion for customer service, apply now to join our team as a Customer Support Associate in Chennai! Deadline to apply is July 14, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.