Customer Support Associate - Work from home

Job Description:

Dream11 is seeking a motivated and energetic Customer Support Associate to join our team on a part-time basis. This is a work from home position based in Delhi, India. As an Associate Level Customer Support Associate, you will be responsible for providing top-notch customer service to our users through various channels including phone, email, and chat.

Responsibilities: - Act as the primary point of contact for customer inquiries and issues - Respond to customer inquiries in a timely and professional manner - Provide technical support and troubleshooting assistance to customers - Identify and escalate priority issues to the appropriate team members - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to resolve customer concerns effectively - Stay up-to-date on product features and updates to provide accurate information to customers - Assist in developing and improving customer support processes and procedures - Meet or exceed customer satisfaction and performance targets

Requirements: - 2 years of experience in customer support or a related field - Energetic and reliable personality traits - Strong problem-solving skills and attention to detail - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer support software - High school diploma or equivalent; college degree preferred

Benefits: - Paid Time Off (PTO) - Travel and spending expenses - Profit sharing opportunities

Working Environment: At Dream11, we encourage calculated risk-taking to drive innovation and progress. We foster a collaborative and inclusive work environment where employees are empowered to make a difference and grow professionally.

Equal Opportunity Statement: Dream11 is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.