Remote Customer Support Manager

Job Description:

Dr. Reddy's Laboratories is seeking a Remote Customer Support Manager to join our team in Delhi, India. This is a part-time position at the mid-to-senior level, requiring a minimum of 8 years of experience in customer support or a related field. The ideal candidate will be confident, resilient, and possess strong communication and innovation skills.

Responsibilities: - Manage a team of remote customer support representatives, providing guidance and support as needed - Develop and implement strategies to improve customer satisfaction and retention - Monitor customer support metrics and KPIs to ensure team performance goals are met - Collaborate with other departments to address customer issues and provide feedback for product improvement - Train and onboard new team members to ensure they are equipped to handle customer inquiries effectively - Stay up-to-date on industry trends and best practices in customer support to continuously improve processes

Requirements: - 8+ years of experience in customer support or a related field - Proven track record of successfully managing a customer support team - Excellent communication skills, both written and verbal - Strong problem-solving skills and attention to detail - Ability to work independently and prioritize tasks effectively - Proficiency in remote team management tools and software

Benefits: - Life insurance - Company equipment - Remote work flexibility

Working Environment: At Dr. Reddy's Laboratories, we strive to achieve success in a high-energy workplace focused on delivering impactful results. Our team is dedicated to providing the best possible support to our customers and is committed to continuous improvement and innovation.

Deadline to apply: 2024-06-01

Equal Opportunity Statement: Dr. Reddy's Laboratories is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.