Remote Customer Support Manager

Job Description:

Microsoft India is seeking a Remote Customer Support Manager to join our dynamic team in Mumbai, Maharashtra. As a part-time position with a mid-to-senior level of seniority, the Remote Customer Support Manager will play a crucial role in providing exceptional customer service to our clients. The ideal candidate will have at least 8 years of experience in customer support roles, with a strong track record of success.

Responsibilities: - Manage a team of remote customer support representatives - Develop and implement customer support strategies to ensure client satisfaction - Monitor performance metrics and provide coaching and feedback to team members - Resolve escalated customer issues in a timely and efficient manner - Collaborate with cross-functional teams to improve customer support processes - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Energetic and motivated personality - Strong negotiation and critical thinking skills - Minimum of 8 years of experience in customer support roles - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Bachelor's degree in a related field preferred

Benefits: - Paid Time Off (PTO) - Training and professional development opportunities - Disability insurance - Employee health and wellness initiatives

Equal Opportunity Statement: Microsoft India is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

Deadline to apply: June 12, 2024

If you meet the requirements for this position and are looking to join a dynamic team in a supportive working environment, we encourage you to apply for the Remote Customer Support Manager role at Microsoft India in Mumbai, Maharashtra.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.