Customer Support Manager

Job Description:

Policybazaar is seeking a dynamic and experienced Customer Support Manager to join our team in Mumbai, Maharashtra. This is a part-time position at the Associate Level, requiring a minimum of 5 years of experience in customer support or a related field.

Responsibilities: - Oversee a team of customer support representatives, providing guidance, feedback, and training as needed - Develop and implement policies and procedures to ensure efficient and effective customer support operations - Monitor and analyze customer interactions to identify trends, issues, and opportunities for improvement - Collaborate with other departments to address customer concerns and resolve issues in a timely manner - Develop and maintain strong relationships with key customers to ensure satisfaction and loyalty - Maintain accurate records of customer interactions and transactions - Handle escalated customer issues and complaints with professionalism and empathy - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Bachelor's degree in business administration or a related field - Proven experience in customer support or a similar role - Strong leadership and communication skills - Adaptable and resourceful mindset - Excellent problem-solving and critical thinking skills - Ability to thrive in a fast-paced and dynamic environment - Proficiency in CRM software and Microsoft Office Suite

Benefits: - Travel and spending expenses covered - Dental insurance - Disability insurance

Working Environment: At Policybazaar, we thrive in an environment that embraces and navigates change seamlessly. We are looking for a Customer Support Manager who can adapt to evolving customer needs and drive continuous improvement in our support operations.

Deadline to apply: July 5, 2024

Equal Opportunity Statement: Policybazaar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from qualified individuals of all backgrounds, genders, races, and sexual orientations.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.