Customer Support Officer

Job Description:

Zomato is seeking a part-time Customer Support Officer to join our team in Chennai, Tamil Nadu. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer support or a related field. We are looking for individuals who are confident, hardworking, possess strong project management skills, and have a knack for critical thinking.

Responsibilities: - Respond to customer inquiries and provide support via phone, email, and chat - Resolve customer complaints in a professional and efficient manner - Coordinate with other departments to ensure customer issues are addressed promptly - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate team members - Stay up-to-date on product knowledge and company policies - Collaborate with colleagues to continuously improve customer satisfaction and retention

Requirements: - Minimum of 4 years of experience in customer support or a related field - Excellent communication skills, both verbal and written - Strong project management skills with the ability to multitask and prioritize tasks effectively - Critical thinking and problem-solving abilities - Proven track record of providing exceptional customer service - Proficiency in MS Office and customer support software - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Free food provided during work hours - Company transportation for shifts outside of regular business hours - Vision insurance coverage - Opportunity to work in an environment that encourages creativity and innovation

Deadline to apply: May 18, 2024

Equal Opportunity Statement: Zomato is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.