Remote Customer Support Officer

Job Description:

PharmEasy is looking for a Remote Customer Support Officer to join our team in Chennai, Tamil Nadu. As a part-time Associate Level officer, you will be responsible for providing exceptional customer service to our clients. The ideal candidate will have at least 4 years of experience in a similar role and possess the ability to work remotely.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Provide product information and assist customers with order-related questions. 3. Troubleshoot and resolve customer issues with empathy and efficiency. 4. Collaborate with other team members to ensure seamless customer service delivery. 5. Maintain accurate records of customer interactions and transactions. 6. Uphold company policies and procedures while delivering high-quality service. 7. Continuously seek opportunities to improve customer satisfaction and retention. 8. Assist in special projects and tasks as assigned by management.

Requirements: 1. Energetic and hardworking individual with a passion for customer service. 2. Strong problem-solving skills and the ability to work effectively in a team. 3. Excellent communication skills, both verbal and written. 4. Experience using customer service software and tools. 5. Ability to multitask and prioritize in a fast-paced environment. 6. High school diploma or equivalent required; Bachelor's degree preferred.

Benefits: 1. Company-provided transportation for work-related travel. 2. Flexibility to work remotely from a location of your choice. 3. Reimbursement for travel and spending expenses related to job duties.

Working Environment: At PharmEasy, we have a strong focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing exceptional service and creating positive experiences for our clients.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: PharmEasy is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.