Remote Customer Support Officer

Job Description:

One97 Communications is looking for a passionate and independent Remote Customer Support Officer to join our team based in Chennai, Tamil Nadu. As an Entry Level position, no prior experience is required, making it a perfect opportunity for individuals looking to kickstart their career in customer support.

Responsibilities: 1. Provide excellent customer service to all clients via phone, email, and chat. 2. Resolve customer inquiries and complaints in a timely and professional manner. 3. Assist customers with account-related issues and provide technical support when needed. 4. Escalate complex issues to the appropriate departments for resolution. 5. Maintain accurate records of customer interactions and transactions. 6. Collaborate with team members to ensure seamless customer support operations. 7. Stay up-to-date on product knowledge and industry trends to better assist customers. 8. Adhere to company policies and procedures at all times.

Requirements: 1. Strong communication skills and ability to work independently. 2. Attention to detail and ability to multitask effectively. 3. Team player with a positive attitude towards teamwork and collaboration. 4. Basic computer skills and familiarity with CRM software. 5. Ability to adapt to a fast-paced and dynamic work environment. 6. Must have a reliable internet connection and access to a quiet workspace. 7. High school diploma or equivalent.

Benefits: 1. Free accommodation for remote workers. 2. Relocation allowance for eligible employees. 3. Paid sick leave to ensure your well-being.

Working Environment: At One97 Communications, we foster transparency and open dialogue for effective communication at all levels. Our team values diversity and inclusion, creating a supportive and empowering environment for all employees.

Deadline to Apply: Qualified candidates must submit their applications by June 29, 2024.

Equal Opportunity Statement: One97 Communications is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and fairness.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.