Customer Support Representative - Work from home

Job description:

Hilton is currently seeking a talented Customer Support Representative to join our team on a part-time basis, working from home in Delhi, India. The successful candidate will have a minimum of 4 years of experience in a customer support role and possess a strong passion for delivering exceptional service to our customers.

Responsibilities: - Provide outstanding customer support via phone, email, and chat channels - Resolve customer inquiries and issues in a timely and professional manner - Maintain a high level of product knowledge to effectively assist customers - Collaborate with other team members to ensure a seamless customer experience - Keep detailed records of customer interactions and feedback - Identify opportunities for process improvements to enhance customer satisfaction - Adhere to company policies and procedures at all times

Requirements: - Minimum of 4 years of experience in a customer support role - Ability to work independently and take initiative in problem-solving - Passion for delivering excellent customer service - Strong communication skills in English (written and verbal) - Proficiency in using customer support software and tools - Excellent strategic planning and time management skills - Ability to work part-time hours from home in a quiet and professional environment

Personality traits: - Independent - Passionate

Soft skills: - Strategic planning - Time management

Benefits: - Relocation allowance (if applicable) - Company-provided equipment - Disability insurance

Working environment: At Hilton, we are committed to supporting our employees in their personal and professional development. We provide a positive and inclusive working environment where employees can thrive and grow in their careers.

Equal opportunity statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workforce. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or other factors. All hiring decisions are based on merit and qualifications.

Deadline to apply: May 18, 2024

Join Hilton and become a valued member of our customer support team, delivering exceptional service to our customers from the comfort of your own home. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.