Remote Customer Support Specialist

Job Description:

We are looking for a Remote Customer Support Specialist to join our team at Wipro in Chennai, Tamil Nadu, India. This is a part-time position with an entry-level seniority level, requiring at least 1 year of experience in customer support or a related field. As a Remote Customer Support Specialist, you will be responsible for providing excellent customer service to our clients through various channels such as phone, email, and chat.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner - Provide product information and support to customers - Document all customer interactions accurately in the CRM system - Collaborate with other team members to ensure customer satisfaction - Identify and escalate any unresolved issues to the appropriate department - Meet and exceed customer service goals and targets - Adhere to company policies and procedures

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and in a team environment - Adaptable and confident personality traits - Strong planning and attention to detail skills - Previous experience in customer support or a related field - High school diploma or equivalent

Benefits: - Retirement plan - Disability insurance - Paid sick leave

Working Environment: At Wipro, we prioritize employee well-being through health and wellness initiatives. We strive to create a positive and inclusive work environment where all employees feel valued and supported.

Equal Opportunity Statement: Wipro is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 1, 2024

If you meet the requirements and are passionate about providing excellent customer service, we encourage you to apply for the Remote Customer Support Specialist position at Wipro today. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.