Customer Support Specialist

Job Description:

Infosys is seeking a part-time Customer Support Specialist to join our team in Mumbai, Maharashtra, IN. As an Associate level role with a minimum of 4 years of experience, the ideal candidate will possess a high level of energy and drive to effectively support our customers.

Responsibilities: 1. Provide exceptional customer support via phone, email, and chat channels. 2. Handle customer inquiries, complaints, and escalations in a timely and professional manner. 3. Analyze customer needs and provide solutions or recommendations to ensure customer satisfaction. 4. Collaborate with other internal teams to resolve complex customer issues. 5. Document customer interactions and maintain accurate records in the CRM system. 6. Identify opportunities to improve processes and enhance the overall customer experience. 7. Assist in training new support team members and providing guidance as needed.

Requirements: 1. Minimum of 4 years of customer support experience. 2. Energetic and driven personality with a positive attitude. 3. Strong leadership and analytical skills. 4. Excellent communication and interpersonal abilities. 5. Ability to multitask and prioritize in a fast-paced environment. 6. Proficiency in CRM software and Microsoft Office suite. 7. Proven track record of meeting or exceeding customer satisfaction metrics. 8. Bachelor's degree in Business Administration or related field preferred.

Benefits: 1. Disability insurance to provide financial protection in case of illness or injury. 2. Gym membership to promote health and well-being. 3. Relocation allowance for eligible employees who may need to relocate for the role.

Working Environment: At Infosys, we provide a dynamic and inclusive working environment where employees are encouraged to continuously learn and adapt to stay ahead in a rapidly changing world. We value innovation, collaboration, and growth opportunities for our team members.

Deadline to Apply: Interested candidates must submit their application by June 26, 2024.

Equal Opportunity Statement: Infosys is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status recognized by applicable laws. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.