Live Chat Assistant

Job Description:

We are seeking a reliable and energetic Live Chat Assistant to join our team at Samsung India in Kolkata, West Bengal. As a part-time Live Chat Assistant, you will be responsible for providing exceptional customer service through online chat support. This position is an entry-level role with no prior experience required, making it a great opportunity for individuals looking to gain valuable skills in communication and innovation.

Responsibilities: - Responding to customer inquiries and providing technical support through live chat - Assisting customers with product information, troubleshooting, and order inquiries - Collaborating with other team members to resolve customer issues efficiently - Maintaining a positive and professional attitude while interacting with customers - Keeping accurate records of customer interactions and transactions

Requirements: - Excellent communication skills, both written and verbal - Ability to think creatively and provide innovative solutions - Reliable and punctual, with a strong work ethic - Energetic and enthusiastic about providing exceptional customer service - Comfortable working in a fast-paced environment and managing multiple chat conversations simultaneously

Benefits: - Paid overtime for additional hours worked - Free food provided during working hours - Travel and spending expenses covered for business-related trips

Working Environment: At Samsung India, we are a company that transcends borders, promoting collaboration on a global scale. You will have the opportunity to work with a diverse team of individuals from different backgrounds and cultures, all united by a common goal of providing top-tier customer service.

Equal Opportunity Statement: Samsung India is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, sexual orientation, religion, or disability.

Deadline to apply: May 11, 2024

If you are a motivated individual with a passion for customer service and are looking to kickstart your career in a dynamic and exciting industry, we encourage you to apply for the position of Live Chat Assistant at Samsung India. Join us in providing exceptional customer experiences and making a difference in the lives of our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.