Live Chat Associate

Job Description:

We are seeking a passionate and motivated Live Chat Associate to join our team at Samsung India in Kolkata, West Bengal, IN. As a Live Chat Associate, you will be responsible for providing excellent customer service and support through live chat interactions. This is a part-time position at the Associate level, requiring a minimum of 3 years of experience in a similar role.

Responsibilities: - Engage with customers through live chat to provide product information, troubleshoot issues, and resolve inquiries in a timely and professional manner - Maintain a high level of customer satisfaction by addressing customer needs effectively and efficiently - Utilize persuasion skills to upsell products and services, meeting and exceeding sales targets - Collaborate with team members to ensure a seamless customer experience across all touchpoints - Accurately input customer information and update records in the system - Continuously improve product knowledge and stay up-to-date on industry trends

Requirements: - Minimum of 3 years of experience in a customer service or sales role, with a focus on live chat support - Excellent communication skills with the ability to present information in a clear and concise manner - Strong persuasion skills and the ability to influence customer decisions - Ability to work in a fast-paced environment and multitask effectively - High level of organizational skills and attention to detail - Proficiency in typing and using chat support software - Bachelor's degree in Business Administration or related field preferred

Personality traits: - Passionate about delivering exceptional customer service - Motivated to achieve sales targets and exceed expectations

Soft skills: - Persuasion skills to drive sales through live chat interactions - Presentation skills to effectively communicate product information to customers

Benefits: - Joining Bonus - Company transportation - Dental insurance

Working environment: Achieve success in a high-energy workplace focused on delivering impactful results. We value collaboration, innovation, and a customer-centric approach to business.

Deadline to apply: 2024-05-07

Equal opportunity statement: Samsung India is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.