₹43,193 - 66,452 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
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Job Description:
We are seeking a Remote Live Chat Associate to join our team at Meesho, a leading e-commerce platform based in Chennai, Tamil Nadu. As a part-time Associate Level employee, you will be responsible for engaging with our customers through live chat to provide exceptional customer service and support.
Responsibilities: 1. Respond to customer inquiries and resolve issues through live chat in a timely and professional manner. 2. Provide product information, order status updates, and assistance with navigating our platform. 3. Proactively engage with customers to upsell products and increase sales. 4. Collaborate with other team members to address complex customer concerns. 5. Maintain accurate records of customer interactions in our CRM system. 6. Meet key performance indicators related to response times, customer satisfaction ratings, and sales targets.
Requirements: 1. Minimum of 4 years of experience in customer service or sales roles. 2. Extensive experience in using live chat platforms and CRM systems. 3. Independent and adaptable personality traits to thrive in a remote work environment. 4. Strong planning and strategic planning skills to prioritize and manage multiple customer inquiries. 5. Excellent written communication skills with a keen attention to detail. 6. Ability to work part-time hours and flexible schedules. 7. High school diploma or equivalent required; Bachelor's degree preferred.
Benefits: 1. Paid overtime for extra hours worked. 2. Free accommodation provided for remote work setup. 3. Joining bonus for new employees. 4. Prioritize employee well-being through health and wellness initiatives.
Equal Opportunity Statement: Meesho is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive workplace for all employees.
Deadline to apply: May 11, 2024
Join our team and be part of a dynamic and innovative company dedicated to providing excellent customer service to our clients. Apply now to become a Remote Live Chat Associate at Meesho!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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