Live Chat Manager

Job Description:

Indian Oil Corporation is seeking a part-time Live Chat Manager to join our team in Chennai, Tamil Nadu, IN. As a Live Chat Manager, you will be responsible for overseeing and managing the live chat feature on our website to provide excellent customer service and support to our online users.

Responsibilities: - Monitor and manage the live chat platform to assist customers with inquiries, provide product information, and resolve issues in a timely manner - Train and supervise a team of live chat agents to ensure that all customer interactions are handled professionally and efficiently - Analyze chat metrics and customer feedback to identify areas for improvement and implement strategies to enhance the live chat experience - Work closely with other departments, such as customer service and marketing, to coordinate messaging and ensure a seamless customer experience - Maintain up-to-date knowledge of products, services, and promotions to accurately address customer inquiries - Collaborate with IT teams to troubleshoot technical issues and optimize the live chat platform for improved performance

Requirements: - 5 years of experience in customer service, preferably in a live chat or online support role - Confident and motivated with excellent communication skills - Strong teamwork skills with the ability to collaborate effectively with cross-functional teams - Attention to detail and the ability to multitask in a fast-paced environment - Experience in training and supervising staff is a plus - Bachelor's degree in a related field is preferred

Benefits: - Parental leave - Relocation allowance - Employee discounts on company products - Opportunity to work in a global company that fosters collaboration and growth

Equal Opportunity Statement: Indian Oil Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.