Remote Live Chat Officer

Job Description:

Dream11 is seeking a passionate and hardworking Remote Live Chat Officer to join our team in Bangalore, Karnataka. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in customer service.

Responsibilities: 1. Engage with customers through live chat to provide assistance and support with their inquiries or issues. 2. Respond to customer queries in a timely and professional manner, maintaining a high level of customer satisfaction. 3. Escalate complex issues to the appropriate department for resolution. 4. Collaborate with team members to ensure consistent and accurate responses to customer inquiries. 5. Utilize project management skills to prioritize and manage multiple chat conversations simultaneously. 6. Maintain accurate records of customer interactions and transactions.

Requirements: 1. A passion for providing exceptional customer service. 2. Strong work ethic and ability to work independently. 3. Excellent planning and project management skills. 4. Fluent in English (written and verbal). 5. Ability to work flexible hours as this is a part-time position.

Personality Traits: 1. Passionate about helping others. 2. Hardworking and dedicated to providing excellent service.

Soft Skills: 1. Strong planning skills. 2. Ability to effectively manage multiple projects simultaneously.

Benefits: 1. Life insurance coverage. 2. Gym membership. 3. Training and professional development opportunities.

Working Environment: Join a dynamic team at Dream11 and collaborate with colleagues worldwide, fostering a global village mentality. Be part of a supportive and inclusive work culture that values diversity and creativity.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Dream11 is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome applications from all qualified candidates regardless of race, gender, age, religion, or nationality.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.