Remote Live Chat Officer

Job Description:

Urban Ladder, a leading furniture and home decor company, is seeking a Remote Live Chat Officer to join our team in Mumbai, Maharashtra. This part-time entry-level position is perfect for someone who is reliable, driven, and has excellent presentation and communication skills.

Responsibilities: 1. Providing live chat support to customers regarding product inquiries, order status, shipping information, and general customer service issues. 2. Assisting customers with navigating the website, troubleshooting technical issues, and processing returns and exchanges. 3. Maintaining a high level of professionalism and customer satisfaction in all interactions. 4. Collaborating with other team members to ensure efficient and effective customer support. 5. Keeping detailed records of customer interactions and feedback for future reference. 6. Staying up to date on product knowledge, promotions, and company policies.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Strong presentation skills and the ability to engage with customers in a professional manner. 4. Ability to work independently and efficiently in a remote work environment. 5. Must be reliable, punctual, and detail-oriented. 6. Comfortable using live chat software and other customer service tools. 7. Must be able to work part-time hours, with a flexible schedule.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Parental leave for new parents. 3. Gym membership reimbursement. 4. Opportunities for professional development and growth within the company. 5. Access to a supportive and environmentally responsible working environment committed to sustainable practices.

Equal Opportunity Statement: Urban Ladder is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants, regardless of race, gender, age, religion, disability, sexual orientation, or any other protected status. All qualified individuals are encouraged to apply.

Deadline to apply: June 1, 2024

If you meet the requirements and are excited about the opportunity to join Urban Ladder as a Remote Live Chat Officer, we encourage you to apply before the deadline. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.