Live Chat Officer - Work from home

Job Description:

Amazon India is seeking a highly motivated and independent Live Chat Officer to join our team. This position offers the flexibility of working from home in Mumbai, Maharashtra. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service through live chat support.

Responsibilities: - Respond promptly to customer inquiries via live chat - Resolve customer complaints and issues in a professional and timely manner - Identify and escalate priority issues to the appropriate team - Proactively engage with customers to enhance their shopping experience - Collaborate with team members to improve processes and customer satisfaction - Stay up-to-date on product knowledge and company policies

Requirements: - Minimum of 2 years of experience in customer service or a related field - Independent and resourceful individual with a strong work ethic - Proficient in people management and able to handle diverse customer interactions - Innovative mindset with a focus on continuous improvement - Excellent communication skills, both written and verbal - Ability to work in a fast-paced environment and multitask effectively

Benefits: - Paid overtime for additional hours worked - Training and professional development opportunities - Travel and spending expenses covered for team gatherings and events

Working Environment: We pride ourselves on creating an entrepreneurial atmosphere at Amazon India, where employees are encouraged to think outside the box and take ownership of their work. Despite being a part of a large, established organization, we value individual initiative and creativity.

Equal Opportunity Statement: Amazon India is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected category. All qualified applicants will receive consideration for employment.

Deadline to apply: June 7, 2024

If you meet the requirements and are excited about this opportunity to join Amazon India as a Live Chat Officer, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.