Remote Live Chat Specialist

Responsibilities: - Provide exceptional customer service through live chat support to address customer inquiries, issues, and feedback in a timely and professional manner. - Act as a brand ambassador for Hero MotoCorp, promoting the company's products and services through engaging and informative conversations with customers. - Collaborate with cross-functional teams to resolve complex customer issues and provide solutions that exceed customer expectations. - Maintain a high level of product knowledge to effectively assist customers with their queries and provide accurate information. - Utilize empathy and emotional intelligence to understand and address customer concerns, building rapport and trust with customers. - Monitor live chat queues and manage multiple conversations simultaneously, prioritizing urgent inquiries while maintaining a high level of responsiveness. - Document customer interactions and feedback, providing insights and recommendations for improving the customer experience. - Continuously seek opportunities for personal growth and development in the field of customer service and remote communication.

Requirements: - Minimum of 3 years of experience in customer service, preferably in a remote or online environment. - Excellent written communication skills with a strong command of the English language. - Motivated and dedicated individual with a passion for delivering exceptional customer service. - Strong leadership skills with the ability to coordinate and collaborate with cross-functional teams. - Emotional intelligence to understand and address customer emotions and concerns effectively. - Ability to thrive in a fast-paced and changing environment, adapting quickly to new processes and technologies. - Proficient in using live chat software and customer service tools to efficiently manage conversations and inquiries. - Availability to work part-time hours, with flexibility to accommodate evening and weekend shifts if needed.

Benefits: - Gym membership to promote a healthy work-life balance. - Retirement plan to support long-term financial security. - Joining bonus as a token of appreciation for joining the Hero MotoCorp team.

Equal Opportunity Statement: Hero MotoCorp is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.