Live Chat Specialist - Work from home

Job Description:

Moglix is seeking a talented individual to join our team as a Live Chat Specialist to work remotely from home. As a Live Chat Specialist, you will be responsible for providing exceptional customer service and support through online chat services. This role requires a dynamic individual who is passionate about helping customers and is able to handle high-pressure situations with resilience.

Responsibilities: - Engage with customers through live chat to provide timely and accurate support - Resolve customer inquiries, issues, and complaints in a professional manner - Ensure customer satisfaction by addressing their needs and concerns effectively - Collaborate with other team members to provide comprehensive support solutions - Monitor chat queues to ensure all incoming inquiries are addressed promptly - Maintain detailed records of customer interactions and feedback for analysis - Stay up-to-date on product knowledge and updates to provide accurate information to customers - Assist in improving customer support processes and procedures

Requirements: - Minimum of 3 years of experience in customer service or online support roles - Excellent communication skills with a strong command of written English - Ability to multitask and prioritize in a fast-paced environment - Demonstrated emotional intelligence and adaptability in handling customer interactions - Strong problem-solving skills and attention to detail - Proficiency in using online chat platforms and customer support software - Ability to work independently and as part of a team - Must have a quiet workspace and reliable internet connection for remote work - Passionate and resilient individual with a positive attitude

Benefits: - Paid sick leave - Travel opportunities - Remote work flexibility - Opportunities for growth and development within the company

Working Environment: At Moglix, we foster a culture of curiosity and questioning to drive innovation and growth. We encourage our team members to explore new ideas, take risks, and challenge the status quo to drive the company forward.

Deadline to apply: July 22, 2024

Equal Opportunity Statement: Moglix is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.