Online Account Support Assistant

Online Account Support Assistant Job Description:

We are looking for a motivated and energetic individual to join our team as an Online Account Support Assistant at Tata Motors in Chennai, Tamil Nadu. As an Associate Level position, the ideal candidate should have at least 3 years of experience in a similar role.

Responsibilities: - Provide support to customers via online platforms such as email, chat, and social media - Assist customers with their account-related inquiries and concerns - Process orders, refunds, and exchanges accurately and efficiently - Update customer account information and maintain records - Work closely with the sales and marketing teams to ensure a seamless customer experience - Identify opportunities to improve customer service processes and procedures

Requirements: - Bachelor's degree in Business Administration or a related field - Excellent communication and interpersonal skills - Strong attention to detail and organizational skills - Ability to work in a fast-paced environment and multitask effectively - Proficiency in Microsoft Office applications and CRM software - Experience in a customer service or sales support role is preferred - Presentation skills and willingness to unleash creativity in a setting that celebrates and nurtures innovation

Personality traits: - Motivated to excel in a dynamic and customer-centric environment - Energetic and eager to learn and grow within the company

Soft skills: - Attention to detail to ensure accuracy in customer interactions - Presentation skills to effectively communicate with customers and colleagues

Benefits: - Travel opportunities for training and professional development - Joining Bonus for successful candidates - Employee discounts on Tata Motors products

Working environment: - Our work culture encourages employees to unleash their creativity and innovate in a collaborative setting. We value teamwork, diversity, and personal growth.

Equal Opportunity Statement: Tata Motors is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-05-11

Join us at Tata Motors and be a part of a team that values your skills, passion, and dedication to providing exceptional customer support. Apply now to kickstart your career with a leading automotive company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.