Online Account Support Associate

Job Description:

Infosys is seeking a dynamic and resilient Online Account Support Associate to join our team in Bangalore, Karnataka. As an Associate Level position, the Online Account Support Associate will be responsible for providing comprehensive support to our online account holders, ensuring a seamless user experience and resolving any issues or concerns they may have.

Responsibilities: 1. Respond to customer inquiries via email, chat, or phone in a timely and professional manner. 2. Troubleshoot and resolve technical issues related to online accounts. 3. Guide customers through account setup and activation processes. 4. Provide product information, updates, and assistance with online account features. 5. Collaborate with cross-functional teams to escalate and resolve complex issues. 6. Maintain accurate and detailed records of customer interactions and transactions. 7. Assist in developing training materials and resources for online account users. 8. Participate in team meetings and training sessions to stay informed on updates and enhancements.

Requirements: 1. Bachelor's degree in a related field. 2. Minimum of 3 years of experience in customer support or a related role. 3. Strong communication and interpersonal skills. 4. Resilient attitude and ability to handle challenging situations professionally. 5. Driven to achieve customer satisfaction and meet performance targets. 6. Ability to work effectively in a team and collaborate with colleagues worldwide. 7. Experience with online account management systems is a plus. 8. Persuasion skills to help customers navigate through complex issues.

Personality Traits: - Resilient - Driven

Soft Skills: - Persuasion - Teamwork

Benefits: - Dental insurance - Gym membership - Life insurance

Working Environment: As an Online Account Support Associate at Infosys, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. This inclusive and diverse working environment allows for creativity, innovation, and personal growth.

Equal Opportunity Statement: Infosys is an equal opportunity employer and is committed to diversity in the workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other status protected by applicable law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.