Online Account Support Manager

Tech Mahindra is seeking a highly motivated and hardworking Online Account Support Manager to join our team in Chennai, Tamil Nadu. As a Mid-to-Senior Level professional with at least 7 years of experience, you will be responsible for managing online accounts, ensuring customer satisfaction, and driving growth in our online business.

Responsibilities: - Manage and monitor online accounts to ensure optimal performance and customer satisfaction - Develop and implement strategies to drive growth and increase revenue from online accounts - Collaborate with internal teams to optimize online content, promotions, and marketing campaigns - Analyze data and metrics to track performance, identify trends, and make data-driven decisions - Provide timely and effective support to customers through online channels, such as email, chat, and social media - Stay up-to-date on industry trends, best practices, and new technologies to continuously improve online account support - Create reports and presentations to communicate account performance and key insights to stakeholders

Requirements: - Bachelor's degree in Business, Marketing, or related field - 7+ years of experience in online account management or related field - Strong analytical skills and ability to interpret data - Excellent communication skills, both written and verbal - Creativity and adaptability to think outside the box and find innovative solutions - Proficiency in Microsoft Office and online analytics tools - Experience working with e-commerce platforms is a plus

Benefits: - Relocation allowance for eligible candidates - Medical coverage for you and your family - Paid sick leave to ensure your well-being and work-life balance

Working environment: At Tech Mahindra, we embrace creativity in a culture that values fresh ideas and inventive solutions. We encourage our employees to think creatively, collaborate effectively, and drive innovation in everything they do.

Deadline to apply: July 4, 2024

Equal Opportunity Statement: Tech Mahindra is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.