Online Account Support Specialist

Job Description:

Lenskart is seeking a passionate and adaptable individual to join our team as an Online Account Support Specialist. This part-time position, based in Kolkata, West Bengal, IN, is perfect for someone who is looking to kick-start their career in the world of e-commerce.

Responsibilities: - Providing account support to online customers through various communication channels, including email, chat, and phone. - Resolving customer inquiries and issues in a timely and professional manner. - Assisting customers with account setup, password resets, and order tracking. - Collaborating with other team members to ensure a seamless customer experience. - Maintaining accurate records of customer interactions and transactions.

Requirements: - Strong leadership and people management skills. - Excellent communication and problem-solving abilities. - Ability to work effectively in a fast-paced, dynamic environment. - Comfortable using various online platforms and tools. - High school diploma or equivalent.

Personality Traits: - Passionate about providing top-notch customer service. - Adaptable to changing situations and priorities.

Soft Skills: - Leadership skills to effectively manage customer interactions. - People management abilities to handle a diverse range of customer issues.

Benefits: - Retirement plan for long-term financial security. - Disability insurance for peace of mind. - Paid Time Off (PTO) for work-life balance.

Working Environment: At Lenskart, we prioritize quality in all aspects of our work, products, and services. You will have the opportunity to contribute to a culture of excellence and innovation.

Deadline to Apply: Interested candidates must submit their applications by June 23, 2024.

Equal Opportunity Statement: Lenskart is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.